Reservations, Changes & Refunds
- When do you accept bookings for reservations?
- What is the maximum number of passengers I can make reservations for at the same time?
- Can I book for boarding sections other than on the Tokaido Sanyo Kyushu Shinkansen?
- Can I make a reservation if I am transferring Shinkansen from a Nozomi to a Kodama, etc.?
- Can I make a reservation for a child?
- Can I reserve a wheelchair accessible seat?
- I’m trying to reserve a seat near the smoking room, but my desired class of service is not shown on the screen. What should I do?
- [Pre-sale Requests] Does pre-sale requests guarantee seats on the train?
- [Pre-sale Requests] Can I make a pre-sale request for a round-trip discount fare with the return trip on a later date?
- [Pre-sale Requests] Can I make a pre-sale request for "Hayatoku (early reservation)" discount fares?
- [Requests] Can I specify my seats (e.g., the last-row seats) through a pre-sale and after-hours request?
- [Requests] Is it possible to specify a group of seats for two or more people?
- [Requests] What would the seat arrangement be for a request for two or more persons if I check the "Seats can be separated" option?
- [Requests] How can I check the details of my pre-sale request or after-hours request?
- [Requests] I changed my registered email address after making a pre-sale/after-hours request and did not receive a request result email to the new email address.
- Can I book a non-reserved seat?
- How can I check the details of my reservations?
- When is payment taken from my credit card?
- Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)