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Change Membership info.

You can change and supplement the information you set up when you registered as a member, including your email address, credit card information and IC card information.

  • In order to change Membership info. or cancel Membership, you need to complete the processing from the smart- phone you used when you registered for Membership.

The procedure used to change Membership info. is different for anyone using the "EX App" published by the Japan App Store. Please see here.

The screen shots below are examples for reference.

How to change Membership info./withdraw Membership from the App.

Tap icon to go to My Account. Select Membership Info.

Tap "" to go to "My Account".

How to change Membership info./withdraw Membership from the App.

Select "Membership Info.".

  • You will not be able to change Membership info./ withdraw Membership if you are using a different device from the smart phone you used when you registered for Membership.
    We would ask you to use the device you used when you registered for Membership, or re-register for a new Membership using the same Membership info.

    Note that in the following cases, you cannot re-register for Membership.

    • If you have any reservations or applications
    • For around 2 days (including the day of pick up) after you have picked up any tickets
    • For around 2 days (including the day of the refund) after a reservation has been refunded
Membership Info. screen.- How to change Membership info./withdraw Membership from the App.

Input the information you want to change and tap "Done" at the top right.

If you are withdrawing your Membership, please tap on "withdraw" further down the Membership Info. screen.

  • Notices Regarding withdrawal
    • You cannot complete the procedures to withdraw Membership if you have reservations in place, etc.