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Forgotten ID/Password?

Here we introduce the procedures to confirm Membership ID and password.

Forgot Your ID?

Membership ID is listed in emails sent from this service, such as reservation confirmation email.
If you have forgotten your Membership ID, see below for the procedure.

How to Confirm Membership ID

スマートフォン版ログイン画面

Tap "Forgot your ID?" from the menu.

スマートフォン版本人確認画面

Enter registered name, date of birth, email address and etc. and tap "Send".

スマートフォン版メール送信完了画面

Membership ID will be sent to your registered email address.

Forgot your password?

Reset it if you have forgotten your login password.

How to Reset Password

スマートフォン版ログイン画面

Tap "Forgot your password?" from the menu.

スマートフォン版再登録のご案内画面

Tap "Reset".

スマートフォン版本人確認画面

Enter Membership ID, name, date of birth and email address and tap "Next".

スマートフォン版ワンタイムパスワード入力画面

Tap "Send" and enter the one-time password sent to your registered email address. Tap "Next".

  • If you cannnot receive the one-time password notification email, please re-register your membership.
スマートフォン版パスワード入力画面

Enter new password and tap "Confirm".

スマートフォン版確認画面

Tap "Reset".

スマートフォン版メインメニュー画面

Login using the new password.