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Make Reservations/Changes for Delayed Trains

The screen shots below are examples of reference.

  • Service status will be reflected if you search by the departure time of up to 60 minutes from the point of train search.
    • "Departure time that Displayed when you select a time for your reservation. When you select a train by name to make a reservation, it will not display the operation status.
  • When delays are anticipated, you can make reservations/changes up to 5 minutes before estimated departure time.
  • On the "Reservation" screen, you can also reserve tickets for trains that have already arrived at the station of departure or trains that have already departed. Depending on the operation status, trains may depart earlier than the estimated departure time that is displayed. When making a reservation, be sure to confirm "Departure Guidance" for the Shinkansen at your station of departure and "Operation Information" on the JR Central or JR-West website to check the actual operation status so you will not miss your train.
  • Guidance on estimated times may be temporarily unavailable due to operational circumstances.

Make Reservations for Delayed Trains

Using the Website

Select Train and Facility

Tap "Select" button of your preferred train. If there is a delay in the train, you can also make a reservation for the train that has passed the scheduled departure time up to 5 minutes before the expected departure time.

If there is a delay in the train, expected deparutre and arrival time will be displayed in "Expected" mark and yellow leters. In addition, the following information will be displayed depending on the service status.

When the expected departure and arrival time is more than 60 minutes from the point of train search

When the departure time is being adjusted

Select Fare

Select your preferred fare and facility. Confirm "Matters for Agreement" and put a check in "I agree" checkbox. Tap "Continue" or "View seat map".
If purchasing a train that is delayed, you must agree to the following.

  • Since the expected time may change depending on the operation status, check the operation status before boarding.
  • For a trip with transits, if you cannot transfer to connecting train due to a delay, please use a non-reserved seat on the following train.

Confirm

Confirm the reservation details and tap "OK Purchase".

  • The expected time on this screen is the time that was displayed on "Select Train and Facility" screen. Note that it is not the latest operation status.

Complete

Reservation is complete and the email with reservation details will be sent to your registered email address(es).

  • The scheduled time will be displayed on this screen. Note that expected time will not be displayed.

Using the App

Select Train and Facility

Tap your preferred train. If there is a delay in the train, you can also make a reservation for the train that has passed the scheduled departure time up to 5 minutes before the expected departure time.

If there is a delay in the train, expected deparutre and arrival time will be displayed in "Expected" mark and yellow leters. In addition, the following information will be displayed depending on the service status.

When the expected departure and arrival time is more than 60 minutes from the point of train search

When the departure time is being adjusted

Confirm Agreement

Confirm "Matters for Agreement" and put a check in "I agree" checkbox. Tap "Continue".
If purchasing a train that is delayed, you must agree to the following.

  • Since the expected time may change depending on the operation status, check the operation status before boarding.
  • For a trip with transits, if you cannot transfer to connecting train due to a delay, please use a non-reserved seat on the following train.

Select Fare

Select your preferred fare and facility and tap "Next".

Select Seat

You can choose the window side, aisle side, etc. Tap "Next" to proceed to the confirmation screen.

  • Tap "View Seat Map" to select your preferred car and seat from the seat map.

Confirm

Confirm the reservation details and tap "Purchase".

  • The expected time on this screen is the time that was displayed on "Select Train and Facility" screen. Note that it is not the latest operation status.

Complete

Reservation is complete and the email with reservation details will be sent to your registered email address(es).

  • The scheduled time will be displayed on this screen. Note that expected time will not be displayed.

Changes/Cancellations for Reservation of Delayed Trains

  • If you make a reservation for the train that has passed the scheduled departure time, you can change or cancel to another train by member himself/herself, even after the train departed the departure station (only on the day). In this case, "Change Available" mark will be displayed on My Trips/ Details screen.
    • If you make a reservation for the train that has NOT passed the scheduled departure time, it will be handled in the same way as usual.
  • If you have a reservation for "Hayatoku" fare and "Discount Apply" mark is displayed on My Trips/Details screen, discount conditions will be taken over when you make a changes to your reservation.
    • In case of this handling, we will inform you in "Important Notice" at the Top screen.

Using the Website

  • When "Change Available" mark is displaed on My Trips/Details screen, your reservation can be changed/cancelled even after the train departs (only on the day).
  • This mark will not be displayed If you change the departing date, such as next day or later.
  • When "Discount Apply" mark is displayed on My Trips/Details screen, you can change your reservation by taking over the current discount conditions (only "Hayatoku" fares).
  • In case of this handling, we will inform you in "Important Notice" at the Top screen.

When carrying over a discount, tap "Take Over Discounts" on the Guidance screen. If your changes does not apply to the "Discount Apply" conditions, tap "Normal Change". In that case, note that there will be a difference in price.

Using the App

  • When "Change Available" mark is displaed on My Trips/Details screen, your reservation can be changed/cancelled even after the train departs (only on the day).
  • This mark will not be displayed If you change the departing date, such as next day or later.
  • When "Discount Apply" mark is displayed on My Trips/Details screen, you can change your reservation by taking over the current discount conditions (only "Hayatoku" fares).
  • In case of this handling, we will inform you in "Important Notice" at the Top screen.

When carrying over a discount, tap "Take Over Discounts on the Guidance screen. If your changes does not apply to the "Discount Apply" conditions, tap "Normal Change". In that case, note that there will be a difference in price.

Point

When your reservation was made from the App, if the train you reserved is expected to be delayed from its departure time by 10 minutes or more, you will receive a push notification about 1 hour before the scheduled departure time.

  • Push notification will not be sent even if the train delays within 1hours prior to the scheduled departure time.
  • If the delay increases after the notification, or if the delay recovers and then delayed again, the notification will not be sent again.
  • Service is provided from 5:00 AM to 11:30 PM.

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