Change reservations

(Regardless of first boarding or second boarding on the reservation screen, the first stretch that you board is referred to as the "outbound" and the stretch you board after that is known as the "return.")

Members are allowed to process their changes to reservations, provided the following conditions apply. Please check how to carry out this process at "How to change/refund a reservation."

Changes - Reception times when changes can be accepted	24hours Excluding during system maintenance. The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am. A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day. Payment will be made at the time of reservation. Japan Standard Time (hereinafter referred to as (JST))
Conditions that apply to changes*1*2	Refunds are available up to the time of departure of your reserved train, provided you have not picked up your ticket or gone through the ticket gate with QR-Ticket or an IC card. UP to 11:59 pm (JST) on the day of travel for non-reserved seats. Excluding during system maintenance.
Substitute train	All trains up to 4 minutes before the train departure time.
Reception time when changes can be accepted	You can change your reservation to any boarding date which falls within 3 months from the boarding date of the initial purchase A train leaving up to 1 month on from the date the change is processed can be reserved. If you wish to change a reservation for a train with a departure date more than one month ahead, you can choose a train leaving up to 1 year from the date the change is processed. (E.G.) If you reserve a train for July 15 on July 1, you can make as many changes as you like up to October 14. However, you can only make a reservation for a train leaving no later than August 15, which is one month on. You cannot change to a train with a departure date more than one month ahead.

*1 If you are transferring and using 2 trains or more, you can make changes up to the departure time of the first train on which you have a reserved seat. In addition, if the outbound stretch is only for a non-reserved seat and the return stretch is for another day, you can change the collective round trip up to 11:59 pm (JST) on the boarding date of the outbound stretch. * Excluding during system maintenance.

*2 As a rule, each time a change is made we take a new payment for the post-change fare, and then refund the cost of the pre-change fare. As a result, there may be times when your credit card limit, or similar, will not allow the changes to be made.

• It is not possible to change round-trip fares and one-way fares for one another. Please obtain a refund and then make a new reservation.
• If there are no empty seats in the train you want, then you will not be able to make a change. If we are unable to complete your application for change due to all seats being full etc., then we will keep your reservation with the details held before the change was requested.

There are two types of changes available for discounted round-trip fares; namely "change both first and second boarding" and "change one-way only."

Change both first and second boarding

You can make changes to the collective round trip if it is prior to the scheduled departure of the outbound train and neither the outbound stretch nor the return stretch has yet been used. (E.G.) When changing reservations for a collective round trip [Outbound reservation] October 1, Nozomi No.1 Tokyo (6:00 am dep.) to Hiroshima [Return reservation] October 3, Nozomi No. 60 Hiroshima (7:17 pm dep.) to Tokyo In this case, you make changes to the collective round trip up to the scheduled time of departure of the outbound train (on October 1). To reduce the number of passengers reserved, please use the "Change" feature. This will incur a refund fee for the number of passengers cut (costing 640 Yen per passenger).

Change one-way only

You can also select the journey you want and make one-way only changes. You can change the boarding date, train and facilities as many times as like if it is prior to the scheduled departure time of the outbound journey or the return journey, respectively. In this case, as a rule you cannot change details such as the boarding sections, number of passengers, and whether the reservation is for adults or children. However, if you have already used the outbound stretch or if you have picked up your tickets or it is past the scheduled departure time of the train, then you can make changes to reduce the number of passengers reserved on the return stretch. Note that a refund charge (a discounted return cancellation charge) will be charged for the number of passengers cut. (E.G.) If reservations are only to be changed one-way [Outbound reservation] October 1, Nozomi No.1 Tokyo (6:00 am dep.) to Hiroshima In this case you can make a "one-way only change" prior to the scheduled departure time of the outbound train (on October 1). [Return reservation] October 3, Nozomi No. 60 Hiroshima (7:17 pm dep.) to Tokyo In this case you can make a "one-way only change" prior to the scheduled departure time of the return train (on October 3).

Please check how to carry out this process at "How to change/refund a reservation."

Members are not able to process changes themselves once they have picked up tickets or gone through a ticket gate using QR-Ticket or an IC card.

• If, after picking up your tickets, you want to change either the boarding date, boarding sections, type of train or facilities, please apply at a ticket booth in any main JR Central, JR West or JR Kyushu station before the time your train is scheduled to depart and then purchase new, normal tickets (i.e. non-discounted) as required. In this case, the ticket booth at the JR Central, JR West or JR Kyushu main station will issue a refund for the tickets you hold to the credit card you used to pay for this Service with no refund charges payable. Note that when changing a boarding section one-way only, a refund will be made to the credit card used to pay for this Service once the refund charge (discounted return cancellation charge) has been deducted.
• If you decide to change your train once you have passed through the ticket gate using QR-Ticket or an IC card, please speak to a member of the station staff at the gate. We will arrange it so that members can again process the changes themselves. However, this must be done before the scheduled departure time of the reserved train.

• Provided that it is prior to the departure time of the reserved train and that the train you want to change to is the same as the original reservation in terms of date, boarding section, facilities and train type (you cannot change a Nozomi or Mizuho service for Hikari, Kodama, Sakura or Tsubame; or vice versa) then we will accept the change of train with no charge payable for the first change only at ticket vending machines and ticket booths at any main JR Central, JR West or JR Kyushu Shinkansen station (note that this excludes Hayatoku fares where passengers can only travel on the trains specified.)

• Please speak to the "Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service Customer Center" if you cannot use the membership feature to process changes/refunds etc., for certain boarding sections only.