How and where to pick up tickets

When you pick up your tickets you will need the credit card you used when you made the reservation and the password you use to login to this Service (4-8 characters long in half-width alphanumeric characters and symbols).

• If you forget your credit card you will not be able to pick up the tickets you reserved using this Service. Please re-purchase normal tickets (with no discount) at the station as necessary.
• You cannot use an IC card to pick up "tickets".

Ticket pick up terminals

• You can also pick up tickets at the ticket booths at main JR Central and JR West stations (including Shinkansen transfer desks) (but tickets cannot be picked up at ticket booths, etc. at any JR company stations other than JR Central and JR West.)
• You need your login password for this Service to pick up your tickets. Please ensure it is the member himself/herself who picks up the tickets.

• Please make sure you pick up your tickets before boarding. If you board the train without picking up your tickets, we will ask you to re-purchase normal tickets as required for your journey (with no discount) on the train.

• If you have multiple reservations, you can pick up reservations for up to a total of 4 passengers at once at ticket vending machines. If your reservations are for 5 passengers or more, please pick up the reservations one by one.
• Screens may differ depending on the station and the terminal.

• Any changes/refunds to reserved tickets should be made on the App by the member himself/herself before the tickets are picked up.
• Tickets cannot be picked up using virtual cards, etc. that have no physical substance, or credit cards of a different size to normal.
• If you change your registered credit card after your reservations have been made, you cannot pick up "tickets" using the credit card registered after the change. Please pick up the tickets using the credit card that was registered before the change; i.e. the one you used to make the reservation.
  You can check information on which credit card you used when making the reservation from the Reservation Confirmation screen.
• In the event that you are unable to pick up the tickets before the scheduled departure of your reserved train, you can still pick them up even afterwards, provided it is on the same day during operation hours.

  You can travel in a non-reserved seat the same day, except with products like Hayatoku where you are not allowed to travel on any train other than the one reserved.

• Once tickets have been picked up, any refund is handled at the ticket booths at JR Central or JR West stations.

Station name	Name of ticket gates etc., with ticket vending machines or dedicated pick up machines in the vicinity
Tokyo	Shinkansen Central Transfer Gate, Shinkansen South Transfer Gate, Yaesu Central Gate, Yaesu North Gate, Yaesu Central-North Ticket Gate, Yaesu Central-South Ticket Gate, Nihonbashi Ticket Gate
Shinagawa	Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate
Shin-Yokohama	Shinkansen East Transfer Gate, Shinkansen West Transfer Gate, Shinkansen East Ticket Gate, Shinkansen West Ticket Gate
Odawara	Shinkansen Transfer Gate, Shinkansen Ticket Gate
Atami	Shinkansen Transfer Gate
Mishima	Shinkansen Transfer Gate, North Gate, South Gate
Shin-Fuji	Shinkansen Ticket Gate
Shizuoka	Shinkansen Transfer Gate, Shinkansen Ticket Gate
Kakegawa	Shinkansen Transfer Gate, South Gate, North Gate
Hamamatsu	Shinkansen Transfer Gate, Shinkansen Ticket Gate
Toyohashi	Shinkansen Transfer Gate, Shinkansen Ticket Gate
Mikawa-Anjo	Shinkansen Ticket Gate
Nagoya	Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate, Sakura-Dori Gate, Hirokoji Ticket Gate, Taiko-dori Gate Tickets can also be picked up in the central concourse and at the Kintetsu transfer gate in the underground plaza.
Gifu-Hashima	Shinkansen Ticket Gate
Maibara	Shinkansen Transfer Gate, Shinkansen Ticket Gate, East Gate
Kyoto	Shinkansen Central Transfer Gate, Shinkansen East Transfer Gate, Shinkansen Central Ticket Gate, Shinkansen Hachijyo Ticket Gate, Shinkansen Hachijyo East Ticket Gate, Centaral Ticket Gate, West Ticket Gate, Underground East Ticket Gate
Shin-Osaka	Shinkansen Central Ticket Gate, Shinkansen South Ticket Gate, Shinkansen Trasfer Gate, East Ticket Gate
Shin-Kobe	Shinkansen Ticket Gate, Next to Midori-no-madoguchi
Nishi-Akashi	West Gate, East Gate, Transfer Gate
Himeji	East Ticket Gate, Central Ticket Gate, Transfer Gate
Aioi	Conventional line Ticket Gate, Transfer Gate
Okayama	Shinkansen Transfer Gate, Shinkansen Ticket Gate, Midori-no-madoguchi
Shin-Kurashiki	Shinkansen Ticket Gate, Conventional line Ticket Gate, Transfer Gate
Fukuyama	Conventional line Ticket Gate, Midori-no-madoguchi, Transfer Gate
Shin-Onomichi	Shinkansen Ticket Gate
Mihara	Conventional line Ticket Gate, Shinkansen Ticket Gate
Higashihiroshima	Shinkansen Ticket Gate
Hiroshima	Shinkansen Transfer Gate, Shinkansen Ticket Gate, North Gate, South Gate
Shin-Iwakuni	Shinkansen Ticket Gate
Tokuyama	Shinkansen Ticket Gate, Transfer Gate
Shin-Yamaguchi	Shinkansen Ticket Gate, Transfer Gate, Conventional line Ticket Gate
Asa	Shinkansen Ticket Gate, Conventional line Ticket Gate
Shin-Shimonoseki	Shinkansen Ticket Gate, South Gate
Kokura	Shinkansen Transfer Gate, Shinkansen Ticket Gate
Hakata	Shinkansen Central Transfer Gate, Shinkansen Central Gate, Shinkansen North Transfer Gate