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How and where to pick up tickets

Here we will explain how and where to pick up your tickets.

Tickets can be picked up only at JR Central or JR West stations.

Please make sure to pick up your tickets before boarding.

The screen shots below are examples for reference.

How to pick up tickets

What you will need to pick up tickets

You will need the pickup code and the login password (4-8 alphanumeric characters) to pick up your tickets. The pickup code is "QR code" or "16 digits" that is necessary for picking up tickets at the ticket vending machines in main JR Central or JR West stations.

  • "QR code" is a registered trademark of DENSO WAVE Incorporated.
  • If you do not have the pickup code, please purchase normal fare ticket (with no discounts) at a station.

Ticket pick up process

  • Look for ticket vending machine etc. with EX in Tokaido Sanyo Shinkansen stations.

  • Prepare "pickup code" and login password (4-8 alphanumeric characters).

  • Pick up tickets according to the guidance displayed on the screen.

  • Hand the tickets over to your companions.

  • Tickets can be also picked up at the ticket counters in main JR Central and JR West stations (including the counters at Shinkansen transfer entrance). Note that it cannot be picked up at other JR ticket counters.

Picking up tickets at ticket vending machines etc.

  • When picking up tickets from ticket vending machine etc., scan your "pickup code (QR code)" with QR code reader. When "pickup code (QR code)" cannot be read, enter the "pickup code (16 digits)".
  • You must have "pickup code (16 digits)" to pick up your tickets at the ticket counters in main JR Central and JR West stations. Tickets cannot be picked up with "pickup code (QR code)".
    • Up to 4 reservations can be picked up from the ticket vending machines.
Press Pick up ticket button- How to pick up tickets at ticket vending machines etc.

Select "Pick up tickets".

  • Members that have registered for the membership by March 20 (Fri) can pick up tickets with the credit card used for the reservation until June 30 (Tue) (Excluding members that have changed their registered credit card after March 21). Insert the credit card after selecting "Pick up tickets". Proceed to step ④

Select "By pick-up code".

Scan your "pick up code (QR code)".

Enter login password (4-8 alphanumberic numbers) and tap "Confirm".

Select the reservations that you would like to pick up.

Key Points! How to confirm which tickets to pick up

  • Login and go to "My Trips" from the menu.
  • "Reservation number" is displayed in the top left.
  • Select the "Reservation number" for the ticket you want to pick up.

Once you have confirmed the details, tap the "Print" button.

Ref. Entering pickup code

  • Select "Enter pick-up code".
  • Enter the pickup code and tap "Confirm".

Points to note regarding pick up

  • Confirm the important notices for the "pickup code" from here.
  • Any changes and cancellations to the reservation should be made by the member himself/herself before the tickets are picked up.
  • If you are unable to pick up tickets before the scheduled deprture of your reserved train, you can still pick them up if it is during the operation hours of your boarding date.

    Non-reserved seat can be used on the day (excluding fares like Hayatoku where you are not allowed to travel on any train other than the one reserved).

  • We will remind you by sending an email with reservation details before the train departure.
  • Once the tickets have been picked up, cancellation is handled at the ticket counters in JR Central or JR West stations. You will need the credit card used for the reservation to get a refund. (The "pickup code" cannnot be used for cancellation.)

Issuing receipts

A "Sales Slip and Receipt" will be issued when tickets are picked up. If you need a receipt with a name and address written, please ask the station staff in ticket counter at JR Central and JR West stations.

  • Please keep the "Sales Slip and Receipt" safe until your credit card statement arrives. It will be needed when changing or canceling tickets that are already picked up.
Sales Slip and Receipt
  • Some cards will be in a different format.

Where to pick up tickets

Pick up locations at each Shinkansen station

Station name Name of ticket gates etc., with ticket vending machines or dedicated pick up machines
Tokyo

Shinkansen Central Transfer Gate, Shinkansen South Transfer Gate, Yaesu Central Gate, Yaesu North Gate, Yaesu Central-North Ticket Gate, Yaesu Central-South Ticket Gate, Nihonbashi Ticket Gate, Marunouchi Underground North Gate

Shinagawa

Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate

Shin-Yokohama

Shinkansen East Transfer Gate, Shinkansen West Transfer Gate, Shinkansen East Ticket Gate, Shinkansen West Ticket Gate

Odawara

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Atami

Shinkansen Transfer Gate

Mishima

Shinkansen Transfer Gate, North Gate, South Gate

Shin-Fuji

Shinkansen Ticket Gate

Shizuoka

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Kakegawa

Shinkansen Transfer Gate, South Gate, North Gate

Hamamatsu

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Toyohashi

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Mikawa-Anjo

Shinkansen Ticket Gate

Nagoya

Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate, Sakura-Dori Gate, Hirokoji Ticket Gate, Taiko-dori Gate

  • Tickets can also be picked up in the central concourse and at the Kintetsu transfer gate in the underground plaza.
Gifu-Hashima

Shinkansen Ticket Gate

Maibara

Shinkansen Transfer Gate, Shinkansen Ticket Gate, East Gate

Kyoto

Shinkansen Central Transfer Gate, Shinkansen East Transfer Gate, Shinkansen Central Ticket Gate, Shinkansen Hachijyo Ticket Gate, Shinkansen Hachijyo East Ticket Gate, Centaral Ticket Gate, West Ticket Gate, Underground East Ticket Gate

Shin-Osaka

Shinkansen Central Ticket Gate, Shinkansen South Ticket Gate, Shinkansen Trasfer Gate, East Ticket Gate

Shin-Kobe

Shinkansen Ticket Gate, Next to Midori-no-madoguchi

Nishi-Akashi

West Gate, East Gate, Transfer Gate

Himeji

East Ticket Gate, Central Ticket Gate, Transfer Gate

Aioi

Conventional line Ticket Gate, Transfer Gate

Okayama

Shinkansen Transfer Gate, Shinkansen Ticket Gate, Midori-no-madoguchi

Shin-Kurashiki

Shinkansen Ticket Gate, Conventional line Ticket Gate, Transfer Gate

Fukuyama

Conventional line Ticket Gate, Midori-no-madoguchi, Transfer Gate

Shin-Onomichi

Shinkansen Ticket Gate

Mihara

Conventional line Ticket Gate, Shinkansen Ticket Gate

Higashihiroshima

Shinkansen Ticket Gate

Hiroshima

Shinkansen Transfer Gate, Shinkansen Ticket Gate, North Gate, South Gate

Shin-Iwakuni

Shinkansen Ticket Gate

Tokuyama

Shinkansen Ticket Gate, Transfer Gate

Shin-Yamaguchi

Shinkansen Ticket Gate, Transfer Gate, Conventional line Ticket Gate

Asa

Shinkansen Ticket Gate, Conventional line Ticket Gate

Shin-Shimonoseki

Shinkansen Ticket Gate, South Gate

Kokura

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Hakata

Shinkansen Central Transfer Gate, Shinkansen Central Gate, Shinkansen North Transfer Gate