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How and where to pick up tickets

The Tokaido Sanyo Shinkansen Internet Reservation Service's "tickets" can be picked up from ticket vending machines and dedicated pick-up machines at any Tokaido Sanyo Shinkansen station, as well as from the ticket booths at any main JR Central or JR West station.
EX logo is the mark to look for.

Tickets cannot be picked up from ticket vending machines or station ticket booths anywhere other than at JR Central or JR West stations.

Please make sure you pick up your tickets before boarding.

The screen shots below are examples for reference.

How to pick up tickets

What you will need to pick up tickets

When you pick up your tickets you will need the credit card you used when you made the reservation and the password you use to login to this Service (4-8 characters long in half-width alphanumeric characters and symbols).

  • If you forget your credit card you will not be able to pick up the tickets you reserved using this Service. Please re-purchase normal tickets (with no discount) at the station as necessary.
  • You cannot use an IC card to pick up "tickets".

Ticket pick up process

Ticket pick up terminals

Ticket vending machines

Ticket vending machines, etc. displaying EX logo at all Tokaido Sanyo Shinkansen stations

See here for locations where tickets can be picked up

  • You can also pick up tickets at the ticket booths at main JR Central and JR West stations (including Shinkansen transfer desks) (but tickets cannot be picked up at ticket booths, etc. at any JR company stations other than JR Central and JR West.)
  • You need your login password for this Service to pick up your tickets. Please ensure it is the member himself/herself who picks up the tickets.

How to pick up tickets at ticket vending machines etc.

Press Pick up ticket button- How to pick up tickets at ticket vending machines etc.

Press Pick up ticket button

Insert the credit card used to pay for the reservation/change. - How to pick up tickets at ticket vending machines etc.

Insert the credit card used to pay for the reservation/change.

Enter the password you use to login to this Service (4-8 characters long in alphanumeric characters and symbols). - How to pick up tickets at ticket vending machines etc.

Enter the password you use to login to this Service (4-8 characters long in alphanumeric characters and symbols).

Please select the reservations that you would like to print tickets for from the list of current ticket reservations shown. - How to pick up tickets at ticket vending machines etc.

Please select the reservations that you would like to print tickets for from the list of current ticket reservations shown.

Key Points! How to confirm which ticket you want to print

  • Login to the "smartEX App" and go to "My Trips" from the App's main menu.
  • The "Reservation number" is displayed in the top left.
  • Select the "Reservation number" for the ticket you want to print on the ticketing machine screen.
Once you have confirmed the details, press the Print button. - How to pick up tickets at ticket vending machines etc.

Once you have confirmed the details, press the  Print  button.

The printing process is under way. - How to pick up tickets at ticket vending machines etc.

The printing process is under way.

Your credit card will be returned. - How to pick up tickets at ticket vending machines etc.

Your credit card will be returned.

The tickets will be printed. - How to pick up tickets at ticket vending machines etc.

The tickets will be printed.

  • Please make sure you pick up your tickets before boarding. If you board the train without picking up your tickets, we will ask you to re-purchase normal tickets as required for your journey (with no discount) on the train.
  • If you have multiple reservations, you can pick up reservations for up to a total of 4 passengers at once at ticket vending machines. If your reservations are for 5 passengers or more, please pick up the reservations one by one.
  • Screens may differ depending on the station and the terminal.

Points to note regarding pick up

  • Any changes/refunds to reserved tickets should be made on the App by the member himself/herself before the tickets are picked up.
  • Tickets cannot be picked up using virtual cards, etc. that have no physical substance, or credit cards of a different size to normal.
  • If you change your registered credit card after your reservations have been made, you cannot pick up "tickets" using the credit card registered after the change. Please pick up the tickets using the credit card that was registered before the change; i.e. the one you used to make the reservation.
    You can check information on which credit card you used when making the reservation from the Reservation Confirmation screen.
  • In the event that you are unable to pick up the tickets before the scheduled departure of your reserved train, you can still pick them up even afterwards, provided it is on the same day during operation hours.

    You can travel in a non-reserved seat the same day, except with products like Hayatoku where you are not allowed to travel on any train other than the one reserved.

  • Once tickets have been picked up, any refund is handled at the ticket booths at JR Central or JR West stations.

Issuing receipts

When you pick up your tickets you will receive a "Sales Slip and Receipt" in the following format. If you want a receipt with a name and address on it, these are issued at ticket booths at JR Central and JR West stations.

  • Please keep the "Sales Slip and Receipt" that you receive when you pick up your tickets safe until your credit card statement arrives. You will need it to change or refund any tickets once they have been picked up.
Sales Slip and Receipt
  • Some cards will be in a different format.

Where to pick up tickets

Pick up locations at each Shinkansen station

Station name Name of ticket gates etc., with ticket vending machines or dedicated pick up machines in the vicinity
Tokyo

Shinkansen Central Transfer Gate, Shinkansen South Transfer Gate, Yaesu Central Gate, Yaesu North Gate, Yaesu Central-North Ticket Gate, Yaesu Central-South Ticket Gate, Nihonbashi Ticket Gate

Shinagawa

Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate

Shin-Yokohama

Shinkansen East Transfer Gate, Shinkansen West Transfer Gate, Shinkansen East Ticket Gate, Shinkansen West Ticket Gate

Odawara

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Atami

Shinkansen Transfer Gate

Mishima

Shinkansen Transfer Gate, North Gate, South Gate

Shin-Fuji

Shinkansen Ticket Gate

Shizuoka

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Kakegawa

Shinkansen Transfer Gate, South Gate, North Gate

Hamamatsu

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Toyohashi

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Mikawa-Anjo

Shinkansen Ticket Gate

Nagoya

Shinkansen North Transfer Gate, Shinkansen South Transfer Gate, Shinkansen North Ticket Gate, Shinkansen South Ticket Gate, Sakura-Dori Gate, Hirokoji Ticket Gate, Taiko-dori Gate

  • Tickets can also be picked up in the central concourse and at the Kintetsu transfer gate in the underground plaza.
Gifu-Hashima

Shinkansen Ticket Gate

Maibara

Shinkansen Transfer Gate, Shinkansen Ticket Gate, East Gate

Kyoto

Shinkansen Central Transfer Gate, Shinkansen East Transfer Gate, Shinkansen Central Ticket Gate, Shinkansen Hachijyo Ticket Gate, Shinkansen Hachijyo East Ticket Gate, Centaral Ticket Gate, West Ticket Gate, Underground East Ticket Gate

Shin-Osaka

Shinkansen Central Ticket Gate, Shinkansen South Ticket Gate, Shinkansen Trasfer Gate, East Ticket Gate

Shin-Kobe

Shinkansen Ticket Gate, Next to Midori-no-madoguchi

Nishi-Akashi

West Gate, East Gate, Transfer Gate

Himeji

East Ticket Gate, Central Ticket Gate, Transfer Gate

Aioi

Conventional line Ticket Gate, Transfer Gate

Okayama

Shinkansen Transfer Gate, Shinkansen Ticket Gate, Midori-no-madoguchi

Shin-Kurashiki

Shinkansen Ticket Gate, Conventional line Ticket Gate, Transfer Gate

Fukuyama

Conventional line Ticket Gate, Midori-no-madoguchi, Transfer Gate

Shin-Onomichi

Shinkansen Ticket Gate

Mihara

Conventional line Ticket Gate, Shinkansen Ticket Gate

Higashihiroshima

Shinkansen Ticket Gate

Hiroshima

Shinkansen Transfer Gate, Shinkansen Ticket Gate, North Gate, South Gate

Shin-Iwakuni

Shinkansen Ticket Gate

Tokuyama

Shinkansen Ticket Gate, Transfer Gate

Shin-Yamaguchi

Shinkansen Ticket Gate, Transfer Gate, Conventional line Ticket Gate

Asa

Shinkansen Ticket Gate, Conventional line Ticket Gate

Shin-Shimonoseki

Shinkansen Ticket Gate, South Gate

Kokura

Shinkansen Transfer Gate, Shinkansen Ticket Gate

Hakata

Shinkansen Central Transfer Gate, Shinkansen Central Gate, Shinkansen North Transfer Gate