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Reservation Guide

Reservation Guide

Here we explain how to use the "Tokaido Sanyo Shinkansen Internet Reservation Service,"
processing procedures and easy-to-use methods etc.

Make reservations for the Shinkansen

Make reservations for the Shinkansen

Booking from overseas will only be from the App.

  • Download on the App Store
    App Store QRcode
  • GET IT ON Google Play
    GET IT ON Google Play QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code

App service provided in

United States

Canada

Australia

Singapore

Hong Kong

Malaysia

Thailand

  • Download on the App Store
    Download on the App Store QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code

App service provided in Taiwan

For Android users : The service name will be "smart EX App" when downloading in Japan.

Confirm, change and refund reservations

Here we explain the processing procedures for confirming, changing and refunding your reservations.

Membership Info. & Other Conditions

Here we explain how to change passwords and membership info., etc.