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Confirm Reservations

Explains how to confirm your reservations and requests.

The screenshots below (such as boarding dates, train names and departure/arrival time) are examples for reference.

Confirm your reservation details by selecting the "Reservation Number" from My Trips.

  • The reservation detail can be confirmed only on the day if you have picked up your tickets or used your reservation by boarding with an IC card. If you have picked up your tickets or used your reservation by boarding with an IC card, the reservation detail can be confirmed only on the day.
  • Changes and cancellations can not be done between 11:30 pm and 5:30 am following day (JST).

How to Confirm Reservations

Tap "My Trips" from the menu.

Tap "Details" of the reservation that you want to confirm.

  • The list of pre-sale requests and after-hours requests will be displayed on the different screen.

Confirm pre-sale requests and after-hours requests

  • To issue pickup code, tap "Issue pickup code". For more details, press here
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You can confirm your reservation details from the "Details" screen.

  • For round-trip discount fare, the reservation number for the other half will be displayed.
  • You can confirm the credit card used for payment (last 4 digits of credit card number and international brand).

Point!

  • If "Touch your IC card" is displayed, use your registered IC card for boarding.
  • If "Pick up your tickets" is displayed, pick up your tickets from the ticket vending machine or ticket window with your pick-up code.

Confirm Pre-sale Request / After-hours Requests

Tap "View After-hours/ Pre-sale" to view or cancel your requests.

How to Confirm

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Tap "View After-hours/Pre-sale" from My Trips.

  • Pre-sale requests can be confirmed until 10:00 am on the date tickets go on sale (1 month before the departure date).
  • After-hours requests can be confirmed until 5:30 am next day you made a request.
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You can confirm or cancel your requests.

  • To change your requests, cancel it and make a request again.
  • Pre-sale requests can be canceled until 10:00 am on the date tickets go on sale (1 month before the departure date).
  • After-hours requests can be canceled until 5:30 am next day you made a request.
  • The information of your first choice is displayed.