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Confirm Reservations

Explains how to confirm your reservations and requests.

The screenshots below (such as boarding dates, train names and departure/arrival time) are examples for reference.

Confirm your reservation details by selecting the "Reservation Number" from My Trips.

  • The reservation detail can be confirmed only on the day if you have picked up your tickets or used your reservation by boarding with QR-Ticket or IC card.
  • Changes and cancellations can not be done between 11:30 pm and 5:30 am following day (JST).

How to Confirm Reservations

Tap "My Trips" from the menu.

Tap "Details" of the reservation that you want to confirm.

  • The list of pre-sale requests and after-hours requests will be displayed on the different screen.

Confirm pre-sale requests and after-hours requests

  • To issue pickup code, tap "Issue pickup code". For more details, press here
スマートフォン版スマートEX詳細画面

You can confirm your reservation details from the "Details" screen.

  • For round-trip discount fare, the reservation number for the other half will be displayed.
  • You can confirm the credit card used for payment (last 4 digits of credit card number and international brand).

Point!

You can check your IC card designation status on this screen.

  • If "Not Designated" is displayed, you need to designate IC card before boarding. If you do not have one, use QR-Ticket or pick up tickets for boarding.
  • If IC card number (such as JCxxx xxxx...) is displayed, use the IC card that is listed on this screen for boarding.

Confirm Pre-sale Request / After-hours Requests

Tap "View After-hours/ Pre-sale" to view or cancel your requests.

How to Confirm

スマートフォン版スマートEX予約一覧画面

Tap "View After-hours/Pre-sale" from My Trips.

  • Pre-sale requests can be confirmed until 8:00 am on the date tickets go on sale (1 month before the departure date).
  • After-hours requests can be confirmed until 5:30 am next day you made a request.
スマートフォン版スマートEX申込内容確認画面

You can confirm or cancel your requests.

  • To change your requests, cancel it and make a request again.
  • Pre-sale requests can be canceled until 8:00 am on the date tickets go on sale (1 month before the departure date).
  • After-hours requests can be canceled until 5:30 am next day you made a request.
  • The information of your first choice is displayed.