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How to change/refund a reservation

Here we show you how to change or refund a reservation from the App.

See here for details on how to change/refund discounted round-trip products

See here for details on changing reservations

See here for details on claiming a refund for reservations

The details in the screen shots below (such as boarding date, train name, departure/arrival schedules, etc.) are examples for reference.

How to change or refund a reservation from the App.

Select Reservation list from the side menu.

Select "My Trips - Overview" from the main menu.

Tap Details(Change/refund) for the reservation you want to change or refund.

Tap the reservation you want to change or refund.

Tap Change a reservation or Refund a reservation.

Tap "Change" or "Refund."