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Tokaido Sanyo Shinkansen Internet Reservation Service

Tokaido Sanyo Shinkansen Internet Reservation Service

You can purchase tickets and make seat reservations in your own country before arriving in Japan for the Tokaido Sanyo Shinkansen,
which links Tokyo, Nagoya, Kyoto, Osaka and Hiroshima etc. on Japan's Golden Route.

Click here for about Tokaido Sanyo Shinkansen.

App service provided in

United States

Canada

Australia

Singapore

Hong Kong

Malaysia

Thailand

App service provided in Taiwan

For Android users : The service name will be "smart EX App" when downloading in Japan.

Key points of the Tokaido Sanyo Shinkansen Internet Reservation Service

Start to use the service straight away, with a simple registration process! No annual membership fee!

Start to use the service straight away, with a simple registration process! No annual membership fee!

3 simple steps to start using the service. If you register the credit card you hold, you can start to use the service from the App straight away.

Make a reservation using a simple process! Change your reservation as often as you like!

Make a reservation using a simple process! Change your reservation as often as you like!

Using the App you can make a reservation quickly - any time, any place. You can also change your reservation, as many times as you like, right up to the time your train departs.

The payment is settled in YEN and foreign transaction fee etc. accompanying this shall be governed by a contract between the Member and his or her credit card company. Note that each time a change is made we take a new payment for the post-change product, and then refund the cost of the pre-change product. Therefore foreign transaction fee prescribed by the credit card company may be charged each time when making a change.

You can choose how to board; ticket or IC card!

1.You can pick up reserved tickets at the stations and board the train!

2.You can use "IC cards for public transportation (pre-paid IC cards)" that are accepted on major railways and buses all over Japan.
There are 10 types of IC card for public transportation that you can use. Once you've made your reservation, you can just touch your card to the ticket gate to get on the Shinkansen. Tickets can also be used.

If you have not registered an IC card; if your reservation is for two or more people, or includes children; or if the service is being used by one person who is not a member, then please pick up your tickets from the ticket vending machines, etc. before you board.

By booking early, you can get "Hayatoku products" at a discount.

Please take a bargain break on the Shinkansen and use it as you like - to travel with friends and family, or to go to a concert or take a trip on your own.

There are limits to the number of seats/boarding sections and some dates are not included.

Register for Membership on the App

  • Download on the App Store
    Download on the App Store QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code

App service provided in

United States

Canada

Australia

Singapore

Hong Kong

Malaysia

Thailand

  • Download on the App Store
    Download on the App Store QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code
  • GET IT ON Google Play
    GET IT ON Google Play QR code

App service provided in Taiwan

For Android users : The service name will be "smart EX App" when downloading in Japan.

Accepted credit cards

Accepted credit cards

The Shinkansen fare will be paid from your registered credit card at the time of purchase.

  • Credit card payments need to be made by the member himself/herself; therefore card holders must be 18 or over.
  • Please note that sometimes the transaction may differ and may involve having to pick up tickets etc. if you use a virtual credit card where no physical card is issued, or if the size of your credit card differs from the norm.
  • Due to the settlement mechanisms used for debit cards and prepaid cards, it is possible that a small amount of payment may be temporarily withdrawn when processing a user authentication during credit card registration or change, payments may temporarily be deducted twice when processing a change or a refund, or that there may be an insufficient balance on the card; consequently, in some cases the card issuer may decide that the card cannot be used to register with this service.

The Tokaido Sanyo Shinkansen Internet Reservation Service uses the personal authentication services provided by credit card companies.

Accepted IC cards

Accepted IC cards

You can board the shinkansen using one of ten types of IC card for public transportation that are reciprocally accepted nationwide.

IC cards are pre-paid IC cards that can be used across Japan on major railways, buses and for shopping.

When using the IC card, by simply touching your card to the ticket gate, etc., payment will automatically be deducted taken from the card balance which has been charged up in advance.

  • Please note the Shinkansen fare in this service is paid from your registered credit card when you make a reservation (it is not deducted from the balance of your public transport IC card.)
  • IC cards can be registered at your discretion. Once you have registered for membership, you can register/change/and delete cards from the "Inquire/Change Membership info." screen. If you are registering an IC card, once you have registered for membership, the process must be carried out using the same smart phone you used when registering for membership.
  • If you have not registered an IC card; if your reservation is for two or more people, or includes children; or if the service is being used by one person who is not a member, then before you board please pick up your tickets from the ticket vending machines, etc. with the registered credit card you used when making the reservation.
  • Cards that show the owner's name cannot be used by another person.
  • Children's cards cannot be used.
  • "IC cards for foreign visitors", such as "PASMO PASSPORT" issued by Pasmo Co. Ltd and "Welcome Suica" issued by East Japan Railway Company can also be registered for this Service.