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Service Overview

From Thursday, 1 October 2026, the Tokaido and Sanyo Shinkansen will introduce Supreme Class Cabin, premium-class seating with facilities and services of an even higher standard than those of the Green Car.

Click here for the official Supreme Class website.

Period of Use
All year round from Thursday, 1 October 2026
Available for Purchase
All year round from Tuesday, 15 September 2026
  • *Sales start at 10:00 a.m. one month prior to the boarding date.
  • *For boarding dates from Thursday, 1 October 2026 to Wednesday, 14 October 2026, sales start at 5:30 a.m. on Tuesday, 15 September 2026.
  • *Supreme Class is not eligible for reservations made one year in advance.
Applicable Sections / Trains
Selected trains between Tokyo and Hakata on the Tokaido and Sanyo Shinkansen
"Nozomi", "Hikari", and "Kodama"

Click here for the operating status of Supreme Class
Applicable Facilities
  • Supreme Class Cabins are located in Car No. 7 (for 1-2 persons) and Car No. 10 (for 1 person).
  • The seats in these cabins cannot be rotated.
Click here for details.
Conditions of Use
  • The number of persons who can use each cabin differs between Supreme Class Cabin (Car No. 7: for 1-2 persons) and Supreme Class Cabin (Car No. 10: for 1 person).
  • For both Supreme Class Cabin (Car No. 7: for 1-2 persons) and Supreme Class Cabin (Car No. 10: for 1 person), only one person can be included in a single reservation.
  • If Supreme Class Cabin (Car No. 7: for 1-2 persons) is used by more than one person, then in addition to the reservation for Supreme Class Cabin (Car No. 7: for 1-2 persons), each accompanying passenger must also hold a basic fare ticket and a limited express ticket valid for that train. Any of the following is acceptable: Ordinary Car, Non-Reserved Seat; Ordinary Car, Reserved Seat; or Green Car (First Class Car).
Reservation Change
Before entering the ticket gate and before the departure time of the reserved train, you can change your reservation as many times as you wish without any charge.
  • *The train can be changed up to 4 minutes before the departure time of the train. (This must be within 3 months of the boarding date of the original reservation.)
  • *If a reservation for another product made for two or more persons is changed to Supreme Class (Car No. 7: for 1-2 persons), payment for the new reservation will be processed first, and the original reservation will then be refunded. In this case, a refund fee will be charged for the number of persons in the original reservation minus two.
  • Example: If a reservation for Tokyo → Nagoya, smart EX (Ordinary Car, Reserved Seat), 6 adults, JPY 66,000 ("Nozomi", regular season) is changed to Tokyo → Nagoya, Supreme Class (Car No. 7: for 1-2 persons), JPY 47,060 ("Nozomi", regular season), a refund fee of JPY 1,280 for 4 persons (JPY 320 × 4 persons) will be charged.
Setting section and price
Click here for details.
Boarding Method
  • Boarding is permitted only with a transit IC card or a QR Ticket. Paper tickets cannot be picked up.
Others
  • No stopovers are allowed. If you get off at a stop along the way, the section you did not ride will become invalid and you will not be allowed to ride again.
  • This ticket is a combination of a basic fare ticket and a limited express ticket. If you take a conventional train to or from the Shinkansen boarding station, you will need to pay the fare for the conventional train separately.
  • As with the prescribed limited express charge for a reserved seat, the sales price varies depending on the season (regular season, off-peak season, peak season, and the super-peak season).
    For one adult, JPY 200 is deducted from the regular-season price during the off-peak season, JPY 200 is added during the peak season, and JPY 400 is added during the super-peak season.
  • Sales prices differ based on whether you are using "Nozomi" trains or "Hikari" and "Kodama" trains.
Refund
  • You can refund your reservation by yourself only before entering the Shinkansen ticket gate using the QR code or IC card, and before the departure time of the train.
  • After the departure time of the reserved train, refunds cannot be made by yourself. Refunds will be made automatically on or after the day following the boarding date, after the following "specified amount" (refund fee) is collected.
  • Click here for more information about refund conditions.
  • Click here for details on refund methods.
Supreme Class
Before the train departure time JPY 320
After the train departure time More details will be announced later on our website.
Delays and Suspensions
  • If the Shinkansen is delayed by 2 hours or more from the scheduled arrival time, the "specified amount" for each section used will be refunded.
Supreme Class
Refund amount in the event of a delay of 2 hours or more More details will be announced later on our website.
 
  • Your reserved train may be suspended, or may run with a train set without Supreme Class Cabins, due to transport disruption or other unavoidable circumstances. If you wish to travel on a different train, please change your reservation yourself. (Reservation changes can only be made up to the departure time of the reserved train.)
  • Click here for details on handling of delays, cancellations, etc.

How to Book

*Images are for illustration purposes only.

Shinkansen smartEX App

  1. STEP1
    On the "Menu" screen, tap "Shinkansen Tickets".
  2. STEP2
    On the "Train Search" screen, specify your boarding date, boarding time, departure and arrival stations, and number of persons, then select "Supreme Class" under "Seat Types".
  3. STEP3
    Check that "Supreme Class" is now shown under "Seat Types".
  4. STEP4
    On the "Select Train" screen, select your preferred train.
    *The screen will show: "Supreme Class" is selected.
  5. STEP5
    On the "Select Fare" screen, select the car for Supreme Class.

From here, please follow the instructions on the screen.

Browser

  1. STEP1
    On the "Menu" screen, tap "Search Train".
  2. STEP2
    On the "Train Search" screen, specify your boarding date, boarding time, departure and arrival stations, and number of persons, then select "Supreme Class" under "Seat Type".
  3. STEP3
    Select your preferred train from the options displayed (tap "Select").
    *The screen will show: Supreme Class is selected.
  4. STEP4
    Under "Supreme Class", select the car you wish to use.

From here, please follow the instructions on the screen.

FAQs