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Reception Times/Time-Periods

Check the time and time-periods when reservations, changes, and refunds are accepted.

Reception Times/Time-Periods for Reservations


5:30 am - 11:30 pm

*Japan Standard Time


From 10:00 am (JST) one month prior to boarding date* up to 4 minutes before the train departure time shown in the timetable for the boarding date.

*Please see "Reservation Start Date" for further details.


The details of finalized reservation will be displayed on the screen. Also, it will be emailed to your registered email address(es).

Reservation Start Date

In general, reservations can be made from 10:00 am (JST) one month prior to boarding date (i.e. from the same day of the previous month.)
The months listed below do not conform with the general principle mentioned above.
(E.G.) If you are planning to reserve seat for a train departing on May 1st, you can make a reservation starting April 1st 10:00 am.

Boarding Date

March 29th (*);
30th; 31st

May 31st

July 31st

October 31st

December 31st

Reservation Start Date

March 1st

May 1st

July 1st

October 1st

December 1st

  • If there is a 29th day in February, then February 29th shall be the reservation start date.

Reservation Request Service

After-hours Reservation Request

After-hours requests can be made between 11:30 pm and 5:30 am the following day.

Pe-sale Reservation Request

This service allows you to make a request for reservation up to 7 days prior to the date tickets go on sale (1 month before the departure date).

Reception Times for Changes and Refunds


5:30 am - 11:30 pm (JST)


Changes and refunds can be made up to the departure time of your reserved train, if it is prior to picking up tickets or entering the ticket gate with an IC card.

Changeable Train

All trains up to 4 minutes before the train departure time

Period of Change

As many times as you like within a three month period of the initial purchase date

  • Reservations and changes etc. may not be accepted depending on the circumstances such as credit card usage limits,etc.