Reception Times/Time-Periods
Check the time and time-periods when reservations, changes, and refunds are accepted.
- After-hours reservation service will end on September 14 (11:30 p.m. to 5:30 a.m. the next day)
- After September 16, reservations (payments) can also be made between 11:30 p.m. and 5:30 a.m. the next day.
- Excluding during system maintenance.
- Seat maps are not available. You will be notified of your confirmed seat at 5:30 a.m. the following day to your registered e-mail address.
- A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day.
Reception Times/Time-Periods for Reservations
| Times |
5:30 am - 11:30 pm
|
|---|---|
| Time-period |
From 10:00 am (JST) one month prior to boarding date* up to 4 minutes before the train departure time shown in the timetable for the boarding date.
|
| Reservation | The details of finalized reservation will be displayed on the screen. Also, it will be emailed to your registered email address(es). |
Reservation Start Date
In general, reservations can be made from 10:00 am (JST) one month prior to boarding date (i.e. from the same day of the previous month.)
The months listed below do not conform with the general principle mentioned above.
(E.G.) If you are planning to reserve seat for a train departing on May 1st, you can make a reservation starting April 1st 10:00 am.
| Boarding Date | March 29th (*); |
May 31st |
July 31st |
October 31st |
December 31st |
|---|---|---|---|---|---|
| Reservation Start Date | March 1st |
May 1st |
July 1st |
October 1st |
December 1st |
- If there is a 29th day in February, then February 29th shall be the reservation start date.
You can make a reservation for an S Work seat and wheelchair space from 28 days prior to the boarding date.
Reservation Request Service
After-hours Reservation Request
After-hours requests can be made between 11:30 pm and 5:30 am the following day.
Pe-sale Reservation Request
This service allows you to make a request for reservation up to 7 days prior to the date tickets go on sale (1 month before the departure date).
Reception Times for Changes and Refunds
| Times | 5:30 am - 11:30 pm (JST) |
|---|---|
| Conditions | Changes and refunds can be made up to the departure time of your reserved train, if it is prior to picking up tickets or entering the ticket gate with QR-Ticket or an IC card. |
| Changeable Train | All trains up to 4 minutes before the train departure time |
| Period of Change |
As many times as you like within a three month period of the initial purchase date *May not apply to some products. |
- Reservations and changes etc. may not be accepted depending on the circumstances such as credit card usage limits,etc.