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Reception times/time-periods

This explains the times and time-periods when reservations/changes/refunds for the shinkansen can be accepted.

Reception times/time-periods for reservations


5:30 am - 11:30 pm

*Japan Standard Time


From 10:00 am (JST) one month prior to boarding date* up to 4 minutes before the departure time shown for the train in the timetable for the boarding date.

*Please see "Reservation Start Date" below for further details.

Reservation Outcome (Response)

When the reservation process is complete, it will be displayed on the screen.

Reservation Start Date

In general, reservations can be made from 10:00 am (JST) one month prior to boarding date (i.e. from the same day of the previous month.)
The months listed below do not conform with the general principle mentioned above.
(E.G.) You can book a train that you will be boarding on May 1 from 10:00 am (JST) on April 1.

Boarding Date

March 29th (*);
30th; 31st

May 31st

July 31st

October 31st

December 31st

Reservation Start Date

March 1st

May 1st

July 1st

October 1st

December 1st

  • If there is a 29th day in February, then February 29th shall be the reservation start date.

Reception times for reservation changes and request for refunds


5:30 am - 11:30 pm (JST)

Procedural conditions

Prior to entering the ticket gate with an IC card, or alternatively prior to picking up a ticket, up to the departure time of the train being reserved.

Substitute train

All trains up to 4 minutes before the train departure time

Period when changes are allowed

You can change the boarding date as many times as you like within a three month period of the initial purchase date.

  • It may not always be possible to allow reservations and changes etc., depending on circumstances such as credit card usage limits, etc.