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Reception Times/Time-Periods

Check the time and time-periods when reservations, changes, and refunds are accepted.

  • After-hours reservation service will end on September 14 (11:30 p.m. to 5:30 a.m. the next day)
  • After September 16, reservations (payments) can also be made between 11:30 p.m. and 5:30 a.m. the next day.
  • Excluding during system maintenance.
  • Seat maps are not available. You will be notified of your confirmed seat at 5:30 a.m. the following day to your registered e-mail address.
  • A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day.

Reception Times/Time-Periods for Reservations

Times

5:30 am - 11:30 pm

  • Japan Standard Time
Time-period

From 10:00 am (JST) one month prior to boarding date* up to 4 minutes before the train departure time shown in the timetable for the boarding date.

  • Please see "Reservation Start Date" for further details.
  • You can make a reservation for an S Work seat and wheelchair space from 28 days prior to the boarding date.
Reservation

The details of finalized reservation will be displayed on the screen. Also, it will be emailed to your registered email address(es).

Reservation Start Date

In general, reservations can be made from 10:00 am (JST) one month prior to boarding date (i.e. from the same day of the previous month.)
The months listed below do not conform with the general principle mentioned above.
(E.G.) If you are planning to reserve seat for a train departing on May 1st, you can make a reservation starting April 1st 10:00 am.

Boarding Date

March 29th (*);
30th; 31st

May 31st

July 31st

October 31st

December 31st

Reservation Start Date

March 1st

May 1st

July 1st

October 1st

December 1st

  • If there is a 29th day in February, then February 29th shall be the reservation start date.

You can make a reservation for an S Work seat and wheelchair space from 28 days prior to the boarding date.

Reservation Request Service

After-hours Reservation Request

After-hours requests can be made between 11:30 pm and 5:30 am the following day.

Pe-sale Reservation Request

This service allows you to make a request for reservation up to 7 days prior to the date tickets go on sale (1 month before the departure date).

Reception Times for Changes and Refunds

Times

5:30 am - 11:30 pm (JST)

Conditions

Changes and refunds can be made up to the departure time of your reserved train, if it is prior to picking up tickets or entering the ticket gate with QR-Ticket or an IC card.

Changeable Train

All trains up to 4 minutes before the train departure time

Period of Change

As many times as you like within a three month period of the initial purchase date

*May not apply to some products.

  • Reservations and changes etc. may not be accepted depending on the circumstances such as credit card usage limits,etc.