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  4. Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)

Q.Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)

You can make as many changes as you like within 3 months of the date of your initial purchase.

* You can process the change provided that you have not picked up your ticket or entered the ticket gate with an IC card and provided that it is before the scheduled departure time of the train (i.e., the train reserved prior to the change).

* The payment is settled in YEN and foreign transaction fee etc. accompanying this shall be governed by a contract between the Member and his or her credit card company.
Note that each time a change is made we take a new payment for the post-change product, and then refund the cost of the pre-change product. Therefore foreign transaction fee prescribed by the credit card company may be charged each time when making a change.

* Please check the conditions that apply to changes before using this Service, as costs may vary if the boarding date/type of train is different, even though the product, number of passengers, boarding sections, and train facilities may be identical.

* As a rule, you cannot make changes to the number of passengers or boarding sections for one-way only when using a discounted round-trip product.

Please see here for details.