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  4. Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)

Q.Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)

You can make as many changes as you like within 3 months of the date of your initial purchase.

* You can process the change provided that you have not picked up your ticket or entered the ticket gate with an IC card or QR-Ticket and provided that it is before the scheduled departure time of the train (i.e., the train reserved prior to the change).

* The payment is settled in YEN and foreign transaction fee etc. accompanying this shall be governed by a contract between the Member and his or her credit card company.
Note that each time a change is made we take a new payment for the post-change product, and then refund the cost of the pre-change product. Therefore foreign transaction fee prescribed by the credit card company may be charged each time when making a change.

* Please check the conditions that apply to changes before using this Service, as costs may vary if the boarding date/type of train is different, even though the product, number of passengers, boarding sections, and train facilities may be identical.

* As a rule, you cannot make changes to the number of passengers or boarding sections for one-way only when using a discounted round-trip product.

Please see here for details.