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Points to note when making a reservation

1. This service can be used to purchase tickets (reserve seats) for the Tokaido Sanyo Shinkansen. It cannot be used to make purchases (reservations) on other lines.

2. Please reserve/change tickets between the hours of 5:30 am and 11:30 pm (Japan standard time).

3. This service cannot be used in conjunction with other tickets such as the Japan Rail Pass, etc.

4. As soon as you press "Purchase," payment is taken and reservations are made. Once a reservation has been made, any subsequent refunds will incur a charge.

5. All times shown in this Service are in Japan Standard Time and all currency is in Japanese Yen.

6. Tickets can only be picked up in certain locations. See here for details.

7. You can use this Service to board up to 3 successive trains, but reservations cannot be made for the following journeys.

  • A journey where the "facilities used" include: a Green car (First class car) on the 1st train; followed by an ordinary car (reserved or non-reserved seat) on the 2nd train; followed by a Green car (First class car) on the third train"
  • A journey where the "trains used" include: "Nozomi" or "Mizuho" for the 1st train; followed by "Hikari", "Kodama", or "Sakura" for the 2nd train; followed by "Nozomi" or "Mizuho" for the third train.

8. You cannot reserve a private compartment in an ordinary car on the Sanyo Shinkansen.

9. Both reserved seats (Green car (First class car) & ordinary cars) and non-reserved seats are only valid on the boarding date stipulated when the reservation was made.

10. All reserved seats in ordinary cars on "Kodama" services operate as "non-smoking" seats and all "seats near a smoking room" are non-reserved seats; this means that if you book a reserved seat, you will be using a regular non-smoking seat.

11. If you are not using the Personal authentication service (3-D Secure Authentication), you will need to enter a security code whenever you make a new reservation, etc.