About the Service
- How old do I have to be to use this Service?
- Can't I register a debit card or a pre-paid card with this Service?
- Are there cases that the payment will be deducted only by registering a credit card?
- What is an IC card? Can I not register or use this Service unless I have one?
- What happens if I forget my membership ID?
- What happens if I forget my password when logging in?
- I cannot access from the “Membership Registration” or “Login” button.
- Tell me about Global Privacy Policy of Tokaido Sanyo Shinkansen Internet Reservation Service.
- Can I change the email address, credit card information, IC card information and password I used when I registered for membership?
- I can't register my credit card.
- When I registered for membership, the sum of 1 Yen appeared as being used on the input screen of the personal authentication service provided by my credit card company; has this sum been charged to my account?
- Can I use a small-size credit card, or a credit card that has no physical substance for this Service?
- I want to cancel my membership with this Service; what do I need to do?
- Can I use Japan Rail Pass with this Service?
- What's the difference between Tokaido Sanyo Shinkansen Internet Reservation Service and Japan Rail Pass?
- I have been required personal authentication service (3D Secure) to resgister. What do I need to do?