Wheelchair Accessible Seat
You can make reservation online for Wheelchair accessible seat in addition to reservation by phone, etc.
The details in the screenshots below (such as boarding date, train name, departure/arrival time, etc.) are examples for reference.
"Wheelchair Accessible Seat"
Some Shinkansen and limited express trains have wheelchair accessible seats.
You can reserve the following seats with Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service.
| Trains | Tokaido Sanyo Shinkansen "Nozomi" |
|
|---|---|---|
| Seats |
Car 11 Seat 13-A, 13-B*1, 13-E
|
|
| Period of Use | Car 11 Seat 13-A, 13-B | All year round |
| Car 11 Seat 13-E | From the boarding date June 25, 2022 | |
| Available for purchase | Car 11 Seat 13-A, 13-B | From 10:00 am one month prior to boarding date, up to 4 minutes before the depature time shown in the time table. |
| Car 11 Seat 13-E | From 5:30 am 28 days prior to boarding date, up to 4 minutes before the depature time shown in the time table. | |
- Seat width may be slightly narrow depending on the train.
- Please make reservation at ticket window or by phone if reserving wheelchair accessible seat other than Car 11 13-A, 13-B, 13-E of Tokaido Sanyo Shinkansen "Nozomi" trains or if there are more than 2 passengers using wheelchair.
Reservation method of Car 11 Seat 13-A and 13-B
1. Menu
Tap "Reservation"
2. Train Search
Specify your boarding date, boarding time, departure and arrival station and number of persons.
Tap "Continue"
- Boarding dates and times are displayed in Japan Standard Time.
- You cannot exit the ticket gate at a station other than your arrival station. Tickets for the remaining section will be invalid and you will need to purchase another ticket to board the train again.
3. Select Train and Facility
Check the seat availability and tap "Select" button of your preferred train.
Select your preferred fare and facility, and select seat location.
Select preferred seat location. Tap "Continue".
- The seat for customer with a wheelchair (Car 11 Seat 13-A, 13-B) can only be selected from the seat map screen.
- Car 11 Seat 13-B is for customer with a wheelchair and Car 11 Seat 13-A is for customer assisting a wheelchair user.
- Please select another train if the wheelchair accessible seats are full.
4. Confirm
Confirm the reservation details and tap "OK Purchase".
Your purchase (payment) will be completed once you tap "OK Purchase".
The payment is settled in YEN and foreign transaction fee etc. accompanying this shall be governed by a contract between you and your credit card company.
Point!
Confirm the important notice before making reservation.
5. Complete
Reservation is complete and the email with reservation details will be sent to your registered email address(es). It can be also confirmed from "My Trips" in the menu.
* Please check the information regarding wheelchair accessible seat.
Ref.1: Confirm Reservation
- Confirm your reservation for wheelchair accessible seats from My Trips - Detail screen or reservation confirmation email.
Reservation method of Car 11 Seat 13-E
1. Menu
Tap "Reservation"
2. Train Search
Specify your boarding date, boarding time, departure and arrival station and number of persons.
Tap "Continue"
- Boarding dates and times are displayed in Japan Standard Time.
- You cannot exit the ticket gate at a station other than your arrival station. Tickets for the remaining section will be invalid and you will need to purchase another ticket to board the train again.
3. Select Train and Facility
Check the seat availability and tap "Select" button of your preferred train.
- Wheelchair Space (Car 11 Seat13-E) is available on some specific trains of N700S.
Select "smart EX *Wheelchair Space" and tap "Continue".
4. Confirm
Confirm the reservation details and tap "OK Purchase".
Your purchase (payment) will be completed once you tap "OK Purchase". The payment is settled in YEN and foreign transaction fee etc. accompanying this shall be governed by a contract between you and your credit card company.
Point!
Confirm the important notice before making reservation.
5. Complete
Reservation is complete and the email with reservation details will be sent to your registered email adress(es). It can be also confirmed from "My Trips" in the menu.
Ref.1: Confirm Reservation
- Confirm your reservation for wheelchair accessible seats from My Trips - Detail screen or reservation confirmation email.
Notice
When using a wheelchair when boarding Shinkansen, please contact the departure station in advance for guidance at the station and assistance getting on and off the train.