About
Key points of the Service
How to Register
About Tokaido Sanyo Kyushu Shinkansen
About Tokaido Sanyo Kyushu Shinkansen
Series N700, N700A, N700S
HIKARI Rail Star
Series 700/500/800
Fare Overview
Basic Fares
smartEX Service
smartEX-round trip
smartEX S Work seat
"Hayatoku" Fares
Hayatoku 1
Hayatoku 3
Hayatoku 7
Hayatoku-21 Wide
Hayatoku-28 Wide
Hayatoku-Green 3 Wide
Hayatoku-Green KODAMA 3
Hayatoku-Family NOZOMI 3
Hayatoku-Family KODAMA 3
Reservation Guide
Make Reservations
Make Reservations
Taking Baggage Onboard
Reception Times/Time-Periods
Pre-sale Reservation Service
Points to Note
Purchase History/Receipt
About our APP
Make Reservations for Delayed Trains
Wheelchair Accessible Seat
Confirm, Change & Refund Reservations
Confirm Reservations
Change Reservations
Refund Reservations
How to change/refund reservation
Membership Info. & Other Conditions
Change Password
Change Membership Info.
Forgotten ID/Password?
Boarding Guide
Boarding Guide
Boarding with QR-Ticket
How to display QR-Ticket
Boarding with Tickets
How and where to pick up tickets
About pickup code
Boarding with IC Card
Destination Specials
FAQs
FAQs
About the Service
Fares & Services
Reservations, Changes & Refunds
Boarding & Ticket Pick Up
Receipts & Invoices
App
Lost/Replacement Cards
Procedures in Case of Train Delays or Suspension of Services
Other Questions
Home
FAQs
Other Questions
Other Questions
Is there annual membership fee?
When do I need a one-time password?
A one-time password has not been emailed to my registered email address. What should I do?
