FAQs
We would like to thank you for regularly using the Tokaido Sanyo Kyushu Shinkansen Internet Reservation Service.
Most Viewed Questions
- I can't register my credit card.
- Tell me the details of terms of use of “S Work seat”.
- What happens if I forget my membership ID?
- What is the maximum number of passengers I can make reservations for at the same time?
- Can I change my reservations? (Boarding date; boarding section; facilities; seat location, etc.)
- Where can I pick up the tickets reserved through this Service?
- What's the difference between Tokaido Sanyo Shinkansen Internet Reservation Service and Japan Rail Pass?
- Can I make a reservation if I am transferring Shinkansen from a Nozomi to a Kodama, etc.?
- Which is cheaper - buying tickets at the station or using this Service?
- 【Supreme Class】How do I make a reservation when the Supreme Class Cabin (Car 7) indicates "Available for 2 passengers"?
- 【Supreme Class】I reserved a Supreme Class Cabin. Please tell me how to unlock the private room.
- 【Supreme Class】I have reserved the Supreme Class Cabin (Car 7). Is it possible to unlock the entry/exit door with a companion's IC card as well?
- 【Supreme Class】Is it possible to make a reservation at the station if I want to use Supreme Class?
- 【Supreme Class】I would like to use Supreme Class. Is there space to store luggage inside the cabin?
- 【Supreme Class】I would like to use Supreme Class. Could you please tell me when reservations start?
- 【Supreme Class】I had reserved Supreme Class on a train that has been canceled. What should I do about my reservation?
- 【Supreme Class】I had reserved Supreme Class, but the train configuration has been changed to one without Supreme Class. What should I do about my reservation?
- 【Supreme Class】When boarding with an IC card, how can I check my reservation details (train name, departure time, seat location, etc.)?
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