1. Home
  2. FAQs
  3. Boarding & Ticket Pick Up
  4. Where can I pick up the tickets reserved through this Service?

Q.Where can I pick up the tickets reserved through this Service?

Tickets reserved through this service can be picked up at ticket vending machines or dedicated pick up machines etc., in main Tokaido Sanyo Shinkansen stations when you get on the Shinkansen; in addition, they can be picked up at ticket counters in main JR Central and JR West stations (they cannot be picked up at ticket counters at JR companies other than JR Central and JR West.)

Customers using conventional lines to the station where they will board the Shinkansen should pick up their tickets from the JR Central or JR West ticket vending machines or ticket booths at the Shinkansen transfer gate (located inside the ticket gate).

See here for where you can pick up your reserved tickets.