【Important 】Regarding Our Efforts to Ensure Safe and Secure Use of the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” Service
Starting Saturday, September 27, 2025, we will implement the following measures to ensure the safe and secure use of the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service.
1. Regarding One-Time Password Entry at Login
Starting Saturday, September 27, 2025, we may request you to enter a “One-Time Password” when logging into “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” to verify your identity as the member.
・The “one-time password” will be requested when access is detected from an environment different from your usual one, such as when changing your device or browser, or when accessing from multiple environments like a PC and smartphone.
・For your first access after Saturday, September 27, 2025, you will generally be asked to enter the “one-time password.” However, depending on your previous usage history, it may not be required.
● If prompted to enter a “One-Time Password” during login, you will be unable to use the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service if you cannot receive the One-Time Password.
※ You can confirm this via the “Change Customer Information/Cancel Membership” menu (or “Customer Information” in the EX app) after logging into the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service.
● For troubleshooting steps if you cannot receive the “One-Time Password,” please check here (Frequently Asked Questions).
2. Request for Registration of Credit Card face Name (Romanized)
Starting Saturday, September 27, 2025, registration of the credit card face's name (in Romanized characters) will be required during “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” payments. This is to enable credit card companies to verify the cardface's information.
● After Saturday, September 27, 2025, you can register the cardface name (in Roman characters) from the “Credit Card”((For the app version “Credit Card Information”) menu under “Change Membership Information” (For the app version”Membership Info”) after logging into “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service”.
Please have your credit card ready and register the cardface name (in Roman characters).
● If you have not registered the cardface's name (in Roman characters) by Wednesday, October 22, 2025, you will be unable to use “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” services for new reservations or changes until registration is completed.
Therefore, please register the cardface's name (in Roman characters) as soon as possible after September 27.
*The schedule may be postponed due to circumstances. In the event of a postponement, details will be announced on the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” website.
We appreciate your understanding regarding these measures to ensure the safe and secure use of the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service.
1. Regarding One-Time Password Entry at Login
Starting Saturday, September 27, 2025, we may request you to enter a “One-Time Password” when logging into “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” to verify your identity as the member.
・The “one-time password” will be requested when access is detected from an environment different from your usual one, such as when changing your device or browser, or when accessing from multiple environments like a PC and smartphone.
・For your first access after Saturday, September 27, 2025, you will generally be asked to enter the “one-time password.” However, depending on your previous usage history, it may not be required.
● If prompted to enter a “One-Time Password” during login, you will be unable to use the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service if you cannot receive the One-Time Password.
※ You can confirm this via the “Change Customer Information/Cancel Membership” menu (or “Customer Information” in the EX app) after logging into the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service.
● For troubleshooting steps if you cannot receive the “One-Time Password,” please check here (Frequently Asked Questions).
2. Request for Registration of Credit Card face Name (Romanized)
Starting Saturday, September 27, 2025, registration of the credit card face's name (in Romanized characters) will be required during “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” payments. This is to enable credit card companies to verify the cardface's information.
● After Saturday, September 27, 2025, you can register the cardface name (in Roman characters) from the “Credit Card”((For the app version “Credit Card Information”) menu under “Change Membership Information” (For the app version”Membership Info”) after logging into “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service”.
Please have your credit card ready and register the cardface name (in Roman characters).
● If you have not registered the cardface's name (in Roman characters) by Wednesday, October 22, 2025, you will be unable to use “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” services for new reservations or changes until registration is completed.
Therefore, please register the cardface's name (in Roman characters) as soon as possible after September 27.
*The schedule may be postponed due to circumstances. In the event of a postponement, details will be announced on the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” website.
We appreciate your understanding regarding these measures to ensure the safe and secure use of the “Tokaido Sanyo Kyushu Shinkansen Online Reservation Service” service.