Notice about system maintenance
Due to system maintenance, you cannot login or sign up during the following times (Japan Standard Time).
We sincerely apologize for the inconvenience and ask for your understanding.
■maintenance day(2026)
・May 12 00:00am ～ 5:30am
・May 12 23:30pm ～ 5:30am
・May 15 00:00am ～ 5:30am
・May 17 00:00am ～ 5:30am
・May 19 00:00am ～ 5:30am
・May 22 00:00am ～ 5:30am
・May 24 00:00am ～ 5:30am
・May 25 00:00am ～ 5:30am
・May 26 00:00am ～ 5:30am
・May 26 23:30pm ～ 5:30am
・May 29 00:00am ～ 5:30am
* Reception time for reservation is from 5:30am to 11:30pm (JST).
* Due to system maintenance, you cannot book "Shinkansen Travel Packages" from 2:00am to 4:00am on the day after 4th Tuesday of every month. If you change trains at this time, please log in to the EX service membership site and change your reservation.
* The dates and times of system maintenance may change depending on the progress.
We sincerely apologize for the inconvenience and ask for your understanding.
■maintenance day(2026)
・May 12 00:00am ～ 5:30am
・May 12 23:30pm ～ 5:30am
・May 15 00:00am ～ 5:30am
・May 17 00:00am ～ 5:30am
・May 19 00:00am ～ 5:30am
・May 22 00:00am ～ 5:30am
・May 24 00:00am ～ 5:30am
・May 25 00:00am ～ 5:30am
・May 26 00:00am ～ 5:30am
・May 26 23:30pm ～ 5:30am
・May 29 00:00am ～ 5:30am
* Reception time for reservation is from 5:30am to 11:30pm (JST).
* Due to system maintenance, you cannot book "Shinkansen Travel Packages" from 2:00am to 4:00am on the day after 4th Tuesday of every month. If you change trains at this time, please log in to the EX service membership site and change your reservation.
* The dates and times of system maintenance may change depending on the progress.