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【Notice】Suspension of Tokaido Sanyo Shinkansen Notice

Thank you for using Tokaido Sanyo Shinkansen Internet Reservation Service.

Due to the outbreak of the novel coronavirus (COVID-19), we have decided to reduce number of trains in accordance with the usage status of Tokaido Sanyo Shinkansen.

For members that have already reserved seats for the suspended trains, please change or refund your reservation according to the procedure below.

■ Changing Reservations
- For "Hayatoku" fares
If there are seats available for "Hayatoku" fares of your desired train, please change your reservation by your own operation. If the seats are already full, please notify the station staff at Tokaido Sanyo Shinkansen stations (main JR Central and JR West stations) without making a change to your reservation.

- For other fares
Please change your reservation by your own operation.

■ Refund Reservations
Please cancel your reservation by your own operation. In that case, refund will be made without incurring a handling fee.

*If you have already picked up your tickets, please notify the station staff at Tokaido Sanyo Shinkansen stations (main JR Central JR West stations).

We sincerely apologize for the inconvenience and ask for your understanding.

Confirm the "Topics" for details about the suspension of Tokaido Shinkansen
See here for details about the suspension of Sanyo Shinkansen