Reception Times/Time-Periods

Check the time and time-periods when reservations, changes, and refunds are accepted.

Reception Times/Time-Periods for Reservations

Reception hours	24hours Excluding during system maintenance. The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am. A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day (JST). Payment will be made at the time of reservation.
Time-period	From 5:30 am one year prior to boarding date (on the same day one year ago)* up to 4 minutes before the train departure time shown in the timetable for the boarding date. The number of seats available for reservation is limited. The number of seats that can be reserved is limited. (Hayatoku products, S Work seats, wheelchair-accessible seats, and oversized baggage seats are not eligible for one-year advance reservations.)
Reservation	If the reservation is approved, the reservation result will be displayed on the screen and the reservation details will be sent to your registered e-mail address. If you make a reservation more than one year to one month in advance, the train and seat will not be confirmed. Train departure and arrival times shown on the reservation screen are subject to change. (In principle, seats are reserved for the number of passengers who have applied for a reservation when the reservation request is completed.) Please confirm your train number, departure and arrival time, and seat number after 2:00 p.m. one month prior to the boarding date. Will be confirmed and sent to your registered e-mail address. If you wish to change your confirmed reservation, you may do so after 10:00 a.m. one month prior to the boarding date. If you make a reservation between 23:30 and 5:30, your confirmed seat will be sent to your registered e-mail address after 5:30 the following day.

Reception hours

24hours

Excluding during system maintenance.
The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am.
A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day (JST).
Payment will be made at the time of reservation.

Time-period

From 5:30 am one year prior to boarding date (on the same day one year ago)* up to 4 minutes before the train departure time shown in the timetable for the boarding date.

The number of seats available for reservation is limited.
The number of seats that can be reserved is limited.

(Hayatoku products, S Work seats, wheelchair-accessible seats, and oversized baggage seats are not eligible for one-year advance reservations.)

Reservation

If the reservation is approved, the reservation result will be displayed on the screen and the reservation details will be sent to your registered e-mail address.

If you make a reservation more than one year to one month in advance, the train and seat will not be confirmed. Train departure and arrival times shown on the reservation screen are subject to change. (In principle, seats are reserved for the number of passengers who have applied for a reservation when the reservation request is completed.)
Please confirm your train number, departure and arrival time, and seat number after 2:00 p.m. one month prior to the boarding date. Will be confirmed and sent to your registered e-mail address. If you wish to change your confirmed reservation, you may do so after 10:00 a.m. one month prior to the boarding date. If you make a reservation between 23:30 and 5:30, your confirmed seat will be sent to your registered e-mail address after 5:30 the following day.

Reception Times for Changes and Refunds

Times	24hours Excluding during system maintenance. The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am. A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day (JST). Payment will be made at the time of reservation.
Conditions	Changes and refunds can be made up to the departure time of your reserved train, if it is prior to picking up tickets or entering the ticket gate with QR-Ticket or an IC card. Reservation for a train with a departure date within 1 month away cannot be changed to one for a train leaving more than one month ahead of the departure date.
Changeable Train	All trains up to 4 minutes before the train departure time
Period of Change	You can change within 3 months of the travel date of the initial purchased reservation. A train leaving up to 1 month on from the date the change is processed can be reserved. If you wish to change a reservation for a train with a departure date more than one month ahead, you can choose a train leaving up to 1 year from the date the change is processed.

Reservations and changes etc. may not be accepted depending on the circumstances such as credit card usage limits,etc.

Change Reservations

Refund Reservations