Reception Times/Time-Periods

Check the time and time-periods when reservations, changes, and refunds are accepted.

Reception Times/Time-Periods for Reservations

Times

24hours

Excluding during system maintenance.
The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am.
A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day (JST).
Payment will be made at the time of reservation.

Time-period

From 5:30 am one year prior to boarding date (on the same day one year ago)* up to 4 minutes before the train departure time shown in the timetable for the boarding date.

One-year advance reservation is limited to some products.
There is a limit to number of the seats that can be reserved.

Reservation

The details of finalized reservation will be displayed on the screen. Also, it will be emailed to your registered email address(es).

One year in advance, you can select your desired train from the tentative train service schedule, and we will confirm the train, time, and seats after 8:00 a.m. (JST) one month prior to your boarding date, and notify you to your registered e-mail address.

Reception Times for Changes and Refunds

Times	24hours Excluding during system maintenance. The use of the seat map is not avaulable between 11:30 pm to 5:30 am the next day (JST). Requests will be processed in order after 5:30 am. A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day (JST). Payment will be made at the time of reservation.
Conditions	Changes and refunds can be made up to the departure time of your reserved train, if it is prior to picking up tickets or entering the ticket gate with QR-Ticket or an IC card. Reservation for a train with a departure date within 1 month away cannot be changed to one for a train leaving more than one month ahead of the departure date.
Changeable Train	All trains up to 4 minutes before the train departure time
Period of Change	You can change within 3 months of the travel date of the initial purchased reservation. A train leaving up to 1 month on from the date the change is processed can be reserved. If you wish to change a reservation for a train with a departure date more than one month ahead, you can choose a train leaving up to 1 year from the date the change is processed.

Reservations and changes etc. may not be accepted depending on the circumstances such as credit card usage limits,etc.

Change Reservations

Refund Reservations