smartEX-round trip

By purchasing round-trip itineraries for segments with one-way operating kilometers exceeding 600 kilometers in total, you can save even more money than by purchasing Smart EX service one-way at a time!

• This service is available only for Tokaido, Sanyo, and Kyushu Shinkansen.
• Ticket-less boarding is possible with a transportation system IC card.

• Smart EX Service (round-trip discount) products will cease to be available on March 31, 2026.

All year round

From 5:30 am 1 year prior to boarding date, up to 4 minutes before the departure time shown in the timetable.^*1

Tickets are available for purchase 24 hours a day.

• Excluding during system maintenance.
• There is a limit to number of the seats that can be reserved.
• Payment will be made at the time of reservation.
• One year in advance, you can select your desired train from the tentative train service schedule, and we will confirm the train, time, and seats after 8:00 a.m. one month prior to your boarding date, and notify you to your registered e-mail address.
• Seat maps are not available between 11:30 p.m. and 5:30 a.m. the next day. You will be notified of your confirmed seat at 5:30 a.m. the following day to your registered e-mail address.
• Even if the outbound trip date is within one year of the boarding date, you cannot make a reservation if the return trip date is more than one year ahead of the boarding date. Please make a reservation when the return travel date is within one year of the boarding date.
• If the outbound and return trip dates do not fall [within 21 days], you cannot make a reservation with the round-trip discount ticket.^*2

• The sales period for the "Smart EX-round trip" is as follows.

  (Example 1) When both outbound and inbound travel is on the same day	(Example 2) When outbound and inbound travel are on different days
  【Outbound】 April 1, 2025 "Nozomi 1" Tokyo (6:00) → Hiroshima 【Return】 April 1, 2025 "Nozomi 60" Hiroshima (19:17) → Tokyo ⇒ Offered from April 1, 2024 (5:30) to April 1, 2025 (5:56)	【Outbound】 April 1, 2025 "Nozomi 1" Tokyo (6:00) → Hiroshima 【Return】 April 3, 2025 "Nozomi 60" Hiroshima (19:17) → Tokyo ⇒ On sale from April 3, 2024 (5:30) to April 1, 2025 (5:56)

• The dates available for purchase with the "Smart EX Service (round-trip discount)" are as follows.

  (Example 3) Dates that cannot be booked with round-trip discount products	(Example 4) Dates for which you can make a reservation with a round-trip discount product
  In the case of making a reservation for April 10 for the outbound trip and May 10 for the inbound trip (in the same year) ⇒ Because the outbound and inbound travel dates are not within 21 days of each other, the round-trip discount product cannot be booked.	Outbound on April 10, return (same year) on April 20 for the outbound trip and April 20 for the inbound trip. ⇒ Because the outbound and inbound travel dates are within 21 days of each other, the round-trip discount product is available for reservation.

"Nozomi", "Mizuho", "Hikari", "Sakura", "Kodama", and "Tsubame"
Ordinary Car, Reserved Seat ; Green Car (First Class Car) ; Ordinary Car, Non-Reserved Seat

• In the event that you are late for boarding your reserved train, you may board a Shinkansen leaving later on the same date, using a non-reserved seat in an Ordinary Car.
• When connecting to a Shinkansen train, you may take up to three trains, but all three trains must be the same equipment.
  However, if you are using a reserved seat in a Reserved seat or a Green Car, and a part of the connecting train is full, or if the train is not connected to a standard car or a Green Car, the ticket may be sold in different facilities for the section in question.

1～6

• A maximum of 3 people can be reserved in one reservation between 11:30 p.m. and 5:30 a.m. the next day.
• Option for children available.

Before entering the ticket gate with the QR code or IC card, or before receiving your ticket, and before the departure time of the reserved train. You can change your reservation as many times as you wish without any charge.
The train can be changed up to 4 minutes before the departure time of the train. (This must be within 3 months of the original purchase date.)
Even if you wish to change both outbound and inbound routes, please perform the change operation for each.

• Click here for more information on conditions for changing reservations.
• Click here for details on how to change reservations.

• "Smart EX-round trip" is subject to the condition that the round-trip itinerary is purchased in a lump sum for release, so the round-trip portion of the above-mentioned onedan will be settled at the time of purchase.
• About the price for connecting flights

Additional fare when connecting between reserved seats of "Nozomi" and "Mizuho" and "Hikari", "Sakura", "Kodama", or "Tsubame".

Green Car Fare Chart in case of using Green Car in some sections (only when you do not exit the ticket gate at the transfer station)

• A separate check-in number will be assigned for each outbound and inbound trip.
• "Smart EX Service (round-trip discount)" will not be applied to "Smart EX Service (one-way product)" reservations made for each way.
• Round-trip discount products cannot be reserved from the "Purchase Non-reserved seat" tab of the browser or the "Non-reserved seat" tab of the application. Please make reservations for unreserved seat products from the "Train Search" tab on the browser, or from the "By time" or "By train" tab on the application.
• No stopovers are allowed. If you get off at a stop along the way, the section you did not ride will become invalid and you will not be allowed to ride again.
• This discount cannot be used in conjunction with other discounts.
• This ticket is a combination of a train ticket and an express ticket. If you take a conventional train to or from the Shinkansen boarding station, you will need to pay the fare for the conventional train separately.
• When connecting a conventional train to the Shinkansen, the total amount of "Smart EX Service and conventional train fare" may be higher than the "prescribed ticket (without discount)" depending on the section of use.

• The price of "Ordinary Car, reserved seat" varies depending on the season (regular season, off-peak season, peak season, and the top season^*).
  For one adult, the price is 200 yen lower than that of regular season during off-peak season, 200 yen more expensive during peak season than regular season, 400 yen more expensive during high-peak season than regular season.

  In the case that the boarding section straddles the Tokaido, Sanyo, and Kyushu Shinkansen lines, for one adult, the price is 400 yen lower than that of the regular season during off-peak season, 400 yen more expensive during peak season than regular season, 800 yen more expensive during high-peak season than regular season.

  • Click here for the dates set for off-peak season, peak season, and the top season
• Sales prices for the Ordinary Car reserved seat and Green Car (First Class Car) options differ based on whether you are using "Nozomi" and "Mizuho" trains or "Hikari", "Sakura", "Kodama", and "Tsubame" trains.
  • If you use only the section between Hakata and Kagoshima-Chuo, the fare of "Mizuho", "Sakura" and "Tsubame" are the same.

• You can refund your reservation by yourself before entering the Shinkansen ticket gate using the QR code or IC card, or before receiving your ticket.
• Even if you wish to receive a refund for both outbound and inbound travel, you must make a refund for each. No refunds can be made in a lump sum.
  Since this product offers a round-trip discount on the condition that the round-trip ticket is used, a higher handling charge will apply if the outward trip has already been used or received, or if the return trip is refunded after the next day after the train departs.

• Click here for more information about refund conditions.
• Click here for details on refund methods.

• After the departure time of the reserved train, refunds cannot be made on yourself. Refunds will be made automatically on or after the day following the boarding date after the following specified amount (refund fee) is collected.

If you do not use your outbound reservation and receive a refund automatically, you can still use your return reservation. Refunds for return reservations must be made by the member before the return train departs. In this case, the "Discounted return cancellation charghe" will be charged.

• Discounted return cancellation charge… "Smart EX Service" and "Smart EX Service (round-trip discount)" difference for one-way + 320 Yen

• If you have already received the ticket, you cannot refund it by yourself. Please bring the ticket and the credit card used for payment to the main station counter of JR Tokai, JR West, or JR Kyushu by the day of boarding to complete the refund procedure. In this case, the refund fee is the same as the refund made by the customer himself / herself.

• Click here for details on handling of delays, cancellations, etc.
• If the Shinkansen is delayed for more than 2 hours, the "specified amount" for each section used will be refunded.