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  4. What should I do if I lose QR-Ticket or Seat Information?

Q.What should I do if I lose QR-Ticket or Seat Information?

If you bord with QR-Ticket, you must have Seat Information.
If you lost it before going through the Shinkansen ticket gate, please pick up ticket by pick up code or designate IC card.
If you lost it agter going through the Shinkansen ticket gate, please consult a train crew or station staff.
( You will be subject to the basic fare and limited express ticket for the section and the facility used.)