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EX Hayatoku 21

  • This product can be reserved from May 7, 2025. (Launched on April 7, 2025)
  • Click here for information on "Hayatoku Products" up to April 24, 2025

Features

Save on a reserved seat in a regular "Nozomi" train by making a reservation at least 21 days (23:30) before the boarding date!

  • This product is exclusively for the Tokaido and Sanyo Shinkansen.
  • This product combines a ticket and a limited express.
  • There is a limit to the number of trains on sale.
  • Cannot be changed after reservation. If you wish to make a change, you will need to make a reservation again after paying back.

Period of use

Throughout the year

This service is not available during busy periods (Golden Week, Obon, and the New Year's holiday) due to exclusion days.

Launch period

From 1 month before (10:00) to 21 days before (23:30)

  • The number of seats available is limited for each train. As a result, you may not be able to make a reservation even if you have a vacant seat on the desired train.

Section / Prices

  • This service is available only in some sections.

Target trains and facilities

Regular car seats at "Nozomi"

  • Transit is not possible.

Number of passengers

1 to 6 persons

  • There are also settings for children.

Reservation change

After booking, you can't make any changes, including changing the train (but you can change the same seat position for the same facility in the same train and the same price).

  • If the number of reservations is reduced, a refund fee (320 Yen per person) will be charged.

Other

  • Cannot be used in conjunction with other discounts.
  • You cannot get off halfway. If you get off at a train station in the middle of the way, the section that you did not ride will be voided and you will not be able to ride again.
  • This product combines a ticket and a limited express. If you use a conventional line from a Shinkansen train station or from an off-train station, you will need to pay a separate fare for the conventional line.
  • You can ride with a traffic IC card or QR Ticket. Click see here.

Refund

You can make a refund by yourself before entering the ticket gate or before receiving your ticket.

Pay-back fee

Before the departure time of the reservation train 320 Yen
After the departure time of the reservation train You cannot operate the refund yourself. Refunds will be made on or after the day following the boarding date, upon receipt of the amount specified below (refund fee).
  • Click see here.
  • The specified amount for each section is here

If you have already received the ticket, you cannot refund it by yourself. Please bring the ticket and your credit card for EX Service payment to any major JR Tokai, JR West, or JR Kyushu station by the day of boarding to complete the refund procedure. In this case, the redemption fee is the same as the member's own redemption.

In case of non-operation, delay, etc.

  • Click here for details on handling of delays, cancellations, etc.
  • If the Shinkansen is more than 2 hours behind the scheduled arrival time, pay back the "specified amount" for each use section.
    • The specified amount for each section is here