Q.What are the fees (specified amounts) for refunds through March 31, 2025?
The fees (specified amounts) for refunds through March 31, 2025 are as follows
【For "one-way" fares】
＜After the train departure time＞
●Refunds for Smart EX Service (Ordinary Car - Reserved Seat・Green Car (First Class Car) )
→Please check ①
●Refunds for Early “Hayatoku３” and “Hayatoku7” Products
→Please check ②
*Refund amounts for Hayatoku 7 (Shizuoka area) through June 30, 2024.
→Please check ⑤
＜2 hours delay＞
●Refunds for Smart EX Service (Ordinary Car - Reserved Seat)
…Same amount as the specified amount for a reserved seat in a regular car after the train departs.
●Refunds for Smart EX Service (Green Car (First Class Car) )
→Please check ③
●Refunds for Smart EX Service（Non-Reserved Seat )
→Please check ③
●Refunds for Early “Hayatoku３” and “Hayatoku7” Products
…It is the same amount as the specified amount for “Hayatoku3” and “Hayatoku7” after the train departs
【Round-Trip Fares】
＜Before the train departure time（One-way refund (return stretch only)＞
●"Discounted return cancellation charge"
→Please check ④
＜After the train departure time＞
●Refunds for Smart EX Service Round-Trip Fares (Ordinary Car - Reserved Seat・Green Car (First Class Car) )
⇒Please check ①
●"Discounted return cancellation charge" for Smart EX Service (Non-Reserved Seat)
…Same amount as the "Discounted return cancellation charge" after the train departs.
＜2 hours delay＞
●Refunds for Smart EX Service Round-Trip Fares (Ordinary Car - Reserved Seat )
…Same amount as the specified amount for a reserved seat in a regular car after the train departs.
●Refunds for Smart EX Service Round-Trip Fares (Green Car (First Class Car) )
⇒Please check ③
●Refunds for Smart EX Service Round-Trip Fares (Non-Reserved Seat )
⇒Please check ③
*In case of using “S Work P sheet”, 1,200 yen will be added to the above refund amount.
*Please refer to each product page for the refund amount and conditions for refunds from April 1, 2025.
【For "one-way" fares】
＜After the train departure time＞
●Refunds for Smart EX Service (Ordinary Car - Reserved Seat・Green Car (First Class Car) )
→Please check ①
●Refunds for Early “Hayatoku３” and “Hayatoku7” Products
→Please check ②
*Refund amounts for Hayatoku 7 (Shizuoka area) through June 30, 2024.
→Please check ⑤
＜2 hours delay＞
●Refunds for Smart EX Service (Ordinary Car - Reserved Seat)
…Same amount as the specified amount for a reserved seat in a regular car after the train departs.
●Refunds for Smart EX Service (Green Car (First Class Car) )
→Please check ③
●Refunds for Smart EX Service（Non-Reserved Seat )
→Please check ③
●Refunds for Early “Hayatoku３” and “Hayatoku7” Products
…It is the same amount as the specified amount for “Hayatoku3” and “Hayatoku7” after the train departs
【Round-Trip Fares】
＜Before the train departure time（One-way refund (return stretch only)＞
●"Discounted return cancellation charge"
→Please check ④
＜After the train departure time＞
●Refunds for Smart EX Service Round-Trip Fares (Ordinary Car - Reserved Seat・Green Car (First Class Car) )
⇒Please check ①
●"Discounted return cancellation charge" for Smart EX Service (Non-Reserved Seat)
…Same amount as the "Discounted return cancellation charge" after the train departs.
＜2 hours delay＞
●Refunds for Smart EX Service Round-Trip Fares (Ordinary Car - Reserved Seat )
…Same amount as the specified amount for a reserved seat in a regular car after the train departs.
●Refunds for Smart EX Service Round-Trip Fares (Green Car (First Class Car) )
⇒Please check ③
●Refunds for Smart EX Service Round-Trip Fares (Non-Reserved Seat )
⇒Please check ③
*In case of using “S Work P sheet”, 1,200 yen will be added to the above refund amount.
*Please refer to each product page for the refund amount and conditions for refunds from April 1, 2025.